FAQs | Offspringinc.com

Frequently Ask Questions

Baby Diapers

How does your diapers fit compare to other brands?

Our tape diapers are sized similar with other brands but our diaper pants are sized slightly bigger compare to Asian brands. We recommend sampling the size based on your baby’s current weight and adjust the size accordingly. If you have any questions about
sizing, you may contact our friendly customer service at [email protected] , and we are happy to assist you.

How to choose the right size?

Our diapers and diaper pants are based on weight. You can find our sizing chart here.

Can wrong size cause any issue?

Too loose or too tight in any area will cause issues like leakages, blowouts and rashes. For instance, if you chosen a size bigger than your baby should be wearing, there is high chance of leakages or blowouts. The pattern of leakages such as – leaking from the side, and any corner when the diaper is still remain dry and empty. This can be indicating that you’ve chosen the wrong size (bigger) size that your baby should be wearing.

If in the event you’ve chosen the smaller size which your baby should be wearing, you might experience leakages when the diaper is overflow, rashes appear on your baby skin due to fullness / high level of moist as the capacity of the diaper has been over the limit that it should be for the baby, or skin irritation (too tight).

A good diaper fit should be snug fit and sit comfortably on the baby’s waists and thighs. Tips: A good fit should show that the frontal part of the diaper sits on top of the baby’s belly button. If the diaper is oversized, often it will be worn way high from the belly button, or if it’s undersized, it will be worn below the belly button.

Is elastic waistband important for diaper?

The waistband plays an important role to keep your baby snug fit and comfortable at the same time, it also prevent blowout from the back of your baby’s bottom.

When should my baby move to a larger size?

When you notice the following:-

1. Diapers full very soon as compare to previous and easily leak – it’s time for your baby to move up to 1 size.

2. The elastic band has max out and very tight on your baby’s waist

3. When the front waistband of the diaper pants are below your baby’s belly button, it also means that the size is too small for your baby.

If you need assistant on sizing, you may contact our friendly customer service at [email protected] and we are happy to assist you with more information.

Does the sticker on the diaper pants indicate front or back?

The toss tab sticker is located at the back of the diaper pants. It is used to seal the soiled diaper for easy disposal.

When is the right time for my baby to switch to pants?

Diaper pants are suitable for babies who start to crawl and stand, as it is fuss-free and easily glide-on to active babies.

Do your diapers come with wetness indicator?

Our diapers do not come with wetness indicator as the materials currently used to make a wetness indicator are not in line with our eco-friendly diaper standards. However, we always strive to source the best and safest materials and definitely will look into safer way of wetness indicator in near future.

Is your diaper able to absorb more than 10 hours?

It is not our usual practice to claim / encourage parents to prolong wearing of disposable diaper. Though our fashion diapers are able to last overnight, we always encourage parents to change your baby’s diaper regularly during the day to avoid rashes and bacterial irritation due to prolong exposure or baby’s urine direct on the skin.

How absorbent are your diapers?

Our chlorine-free fashion diapers have a patented dual absorbent core technology that able to lock-down urine and moist quickly while keeping your baby’s skin dry and comfortable for longer period of time.

However, our Featherlite Ultra-Thin diapers is designed to be light-weight and made without woodpulp, while absorb urine faster than any other conventional diapers, to keep your baby’s skin dry. The Featherlite Ultra-Thin diapers are specially designed for day wear and for maximum movement during the day.

Where are your diapers material come from?

We strive to provide you the best materials. Our materials are sourced globally from Japan, Europe, and US.

What is the safety standard Offspring diapers have achieved?

Our diapers comply with the requirements under the U.S Consumer Product Safety Improvement Act of 2008 (16 CFR Part 1610).

The ink used on the diaper has passed the California Prop65 test and meet the requirements of the lead content of children’s products required by Section 101 of the CPSIA of 2008.

Are your diapers biodegradable?

While there is no disposable diaper is 100% biodegradable or compostable, Offspring Chlorine-Free Fashion Diapers has been certified by the FSC (Forest Stewardship Council) C149807 for the materials used from sustainable forest.

Ultra Thin

Are your diapers and pull ups certified?

Yes. All Offspring diapers and pull-ups are certified Cruelty-Free by PETA, which means we do not perform any animal testing on our products or ingredients.

Do your diapers and pull-ups contain disposable tape?

Yes! As much as we want our baby pull ups to be disposed in a neat way, we provide 3M disposable tape in our pull ups.

Is there a reason why your diapers and pull-ups have no wetness indicators?

While we know a wetness indicator provides convenience for parents in letting them know that it’s time for a nappy change, wetness indicators are made with chemicals, and our emphasis on creating the most natural and safest products for you and your loved ones prevents us from including this in our diapers.

Instead, we encourage parents to, whenever possible, change baby’s diapers every 3-4 hours to keep baby dry and clean. And while you’re doing that, here’s a little tip: use our plant-based baby wipes to wipe your baby’s bum and apply our Soothing Nappy Balm on your baby’s during nappy change to keep baby’s delicate area clean and fresh.

Why do Offspring Baby Diapers smell when it's full?

We do not add any odour-masking agent nor odour-blocking agent to our diapers. They are pure and original and made without added synthetic odour blocker. Therefore, there will be slight smell when the diapers are full.

Are your fluffless pull ups safe for my baby and toddler?

Absolutely – that’s why it’s taken years for it to reach the market. Our ultra-thin pull ups and diapers are made without optical brighteners, chlorine, bleaches, dyes, lotions, fragrances or any odour-masking agents. The ink used om the backsheet is also made without heavy metals and lead. Plus, they are Certified Cruely-Free and Vegan – so we’ve put a lot of effort in making them safe for you, your little one and the environment.

How are woodpulp-free or fluffless diapers meant to be better for the environment?

At Offspring, our commitment to sustainability is second only to our dedication to ensuring the safety of our products for use by you and your loved ones. With our fluffless diapers and pull-ups, we avoid using cellulose and woodpulp, helping us save millions of trees.

What’s the difference, really, between conventional diapers and ultra-thin fluffless diapers?

Every parent knows that when a diaper or pull-up is full, especially in the mornings, a diaper will appear intensely bulky. This is because the woodpulp in conventional diapers has absorbed moisture, causing the pulp to bulk up. Eventually, if baby moves around too vigorously, or sits down with a heavy impact, the inner layer of the diaper is likely to break, creating unsightly bulges and making it more difficult for your little one to move around.

But this isn’t, so to speak, the bulk of it. Fluffpulp in conventional diapers acts similarly to cotton in storing and retaining urine. When the diaper is full, and baby continues to sit or move, it is likely that this may push out moisture from the wet pulp. It’s just like when you squeeze a wet cotton bud – the moisture is released when pressure it applied. In this case, the urine will be expelled from the pulp and back onto baby’s skin, leading to a condition we call ‘compression re-wetting’. The advantage of a fluffless or woodpulp-free diaper like Offspring Featherlite is that it has no fluff for the moisture to gather in, but instead uses a patented technology to disperse the moisture, thus completely avoiding the risk of re-wetting.

Since your Featherlite Ultra-Thin diapers do not contain woodpulp, does this affect the absorbency?

While it’s logical to think that Offspring Featherlite diapers may not be able to absorb as much moisture compared conventional ones with fluffpulp, the patented design – and years of research put into the technology – ensures that our 5-layer absorbent core provides faster, better and more efficient absorbency when compared with normal diapers. Don’t just take our word for it – ask for a trial pack and let your little one give it a try!

How are Offspring Featherlite Ultra-Thin Diapers & Pull Ups different from others in the market?

Most other diapers and pull-ups are conventionally made with SAP and a wood fluffpulp core. Offspring Featherlite diapers, on the other hand, is designed with SAP and a patented 5-layer hyper-absorbent core that is thinner, lighter and more efficient replacement for pulp – an innovation that produces the perfect balance of lightweight diapers and effective absorbency. Besides that, Offspring puts a lot of emphasis on the little things that we feel pull-ups and diapers should have. Extra soft comfort is one, because babies may, at times, be wearing nappies for a whole day!

That’s why our diapers and pull-ups come with a water-repellent, super-soft elastic waistband made of polymer spandex material, a double-layered leakguard that fits snugly and gently around baby’s thighs, and a cloth-like backsheet that provides good ventilation for baby’s skin to breathe, and a luxurious premium quality embossed 3D topsheet that’s the ultimate in dryness and comfort. Finally, we’ve also made it a point to ensure every single ingredient and component is safe for baby – and the environment. All Offspring diapers are made without chlorine, optical brighteners, latex, lotions, fragrances or dyes – even the inks used are plant-based, and free from heavy metals. Our diapers are also among the very few certified as Cruelty-Free and completely vegan, so you can be sure what you’re using is good – in more ways than one.

Ultra Thin New Born

Are your diapers and pull ups certified?

Yes. All Offspring diapers and pull-ups are certified Cruelty-Free by PETA, which means we do not perform any animal testing on our products or ingredients. Find out our certification with PETA Cruelty-Free here

Is there a reason why your diapers and pull-ups have no wetness indicators?

How are woodpulp-free or fluffless diapers meant to be better for the environment?

Since your Featherlite Ultra-Thin diapers do not contain woodpulp, does this affect the absorbency?

Do your diapers and pull-ups contain disposable tape?

Yes! As much as we want our baby pull ups to be disposed in a neat way, we provide 3M disposable tape in our pull ups.

Are your fluffless pull ups safe for my baby and toddler?

Absolutely – that’s why it’s taken years for it to reach the market. Our ultra-thin pull ups and diapers are made without optical brighteners, chlorine, bleaches, dyes, lotions, fragrances or any odour-masking agents. The ink used on the backsheet is also made without heavy metals and lead. Plus, they are Certified Cruely-Free and Vegan – so we’ve put a lot of effort in making them safe for you, your little one and the environment.

What’s the difference, really, between conventional diapers and ultra-thin fluffless diapers?

How are Offspring Featherlite Ultra-Thin Diapers & Pull Ups different from others in the market?

Most other diapers and pull-ups are conventionally made with SAP and a wood fluffpulp core. Offspring Featherlite diapers, on the other hand, is designed with SAP and a patented 5-layer hyper-absorbent core that is thinner, lighter and more efficient replacement for pulp – an innovation that produces the perfect balance of lightweight diapers and effective absorbency. Besides that, Offspring puts a lot of emphasis on the little things that we feel pull-ups and diapers should have. Extra soft comfort is one, because babies may, at times, be wearing nappies for a whole day! That’s why our diapers and pull-ups come with a water-repellent, super-soft elastic waistband made of polymer spandex material, a double-layered leakguard that fits snugly and gently around baby’s thighs, and a cloth-like backsheet that provides good ventilation for baby’s skin to breathe, and a luxurious premium quality embossed 3D topsheet that’s the ultimate in dryness and comfort. Finally, we’ve also made it a point to ensure every single ingredient and component is safe for baby – and the environment. All Offspring diapers are made without chlorine, optical brighteners, latex, lotions, fragrances or dyes – even the inks used are plant-based, and free from heavy metals. Our diapers are also among the very few certified as Cruelty-Free and completely vegan, so you can be sure what you’re using is good – in more ways than one.

Wipes

Does material of baby wipes really matters?

Yes! The material of baby wipes play an major role of a wipe. Offspring choses only biodegradable cellulose fibre from Austria, with USDA biobased preferred certification. Our biodegradable cellulose fibre wipes contain zero plastic and chlorine which is harmful to your child and to the environment. It also able to hold and retain more liquid than the usual
wipes, and that it won’t dry off easily as compare to normal plastic-based wipes. So it also means you can use less wipes for better effect!

Why is your material embossed?

Our material has embossed design for easy and effective cleaning up.

Why is your material 60gsm feels lighter / thinner as compare to normal 60gsm wipes?

Bio-based and biodegradable wipes although it is 60gsm it doesn’t weigh down the material as it doesn’t contain any plastic, therefore it is light and moist, silky and soft, gentle to wipe your baby’s delicate skin.

What is in Offspring Plant-Based wipes?

Offspring plant-based wipes are all natural, from material itself to ingredients. Safe and gentle for your baby’s delicate skin. Our formulation is made using 99% water. The water has multi-layer filtering to ensure the highest purification and filtration. While other ingredients (remaining 1%) are made of organic-based ingredients, most important of all, our wipes are certified Australia Allergy, Made Safe & Toxic-Free, and Cruelty-Free.

We do not use any scents / fragrance / masking agent on our wipes and all scent from wipes are originally from the material and formulation itself.

What is Offspring Plant-Based wipes shelf life?

The shelf life of an unopened wipes is 2 years from manufacturing date. You can find the date of manufacturing and expiry date at the bottom of the wipes package.

How to store your wipes?

Close the lids each time after dispensing a wipe. Store at cool and dry area.

Size	Weight	Qty/Pack
S	3-6KG	48
M	6-10KG	42
L	9-13KG	36
XL	12+KG	30

Size	Weight	Qty/Pack
M	6-11KG	42
L	9-14KG	36
XL	12-20KG	30
XXL	15-23KG	24

Size	Weight	Qty/Pack
Newborn	< 4KG	22

Size	Weight	Qty/Pack
S	3-6KG	44
M	5-9KG	38

Size	Weight	Qty/Pack
L	9-14KG	32
XL	12KG+	26

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Frequently Ask Questions

Baby Diapers

Ultra Thin

Ultra Thin New Born

Wipes